I was talking today about working with people. About going to a boss or coworker or even a friend or family member with a problem you may be having with another person. We talked about the difficulties in sharing troubles with an apologist. In this specific case an apologist is the term I am using to refer to a person who will make excuses for the person you may be struggling with. We all have them in our lives. And it can be trying to share with them the interpersonal problems you are having.
Often it may feel as though the apologist is making excuses for the other person. Or not taking you as seriously as you want.
Why do they do this? I truly have no answer. In the least offending of cases the apologist may only be trying to share perspective with you. At times, I feel they are trying to avoid conflict, real or imagined.
But I would like to share with you a polite way to approach the appologist. When there is a problem and the apologist begins to make excuses for another persons behavior, I find it best to simply ask the apologist how the other person (the person you are discussing) would react in the sam situation. It helps bring the discussion back to your needs in the moment. And it helps the apologist understand that (at least in my experience) that the person they are apologizing for would not likely tolerate the same behavior they are exhibiting.
It is only when there are no excuses can growth occur. This holds true for business, and personal relationships.